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Troubleshooting vCenter Chargeback 10
VMware provides a troubleshooting utility and few troubleshooting tips for some of the common issues that
you might face when using vCenter Chargeback.
This chapter includes the following topics:
n
“Troubleshooting Utility,” on page 133
n
“Troubleshooting Issues in vCenter Chargeback,” on page 134
Troubleshooting Utility
vCenter Chargeback is bundled with a troubleshooting utility that can be used to collect event and system logs.
The utility when run generates a ZIP file with the name vCenter-CB-TroubleshootInfo-
date
.zip and stores it
in a user-specified destination folder. The ZIP file contains the following files:
n
A .csv file for each table in the vCenter Chargeback database that stores event-related information.
n
The system logs, Application.log and System.log.
n
Configuration files for data collectors, installation, load balancer, vCenter Chargeback server (Tomcat
Server), and the vCenter Chargeback application.
n
Log files for data collectors, installation, load balancer, and vCenter Chargeback server (Tomcat Server)
and application.
Run the Troubleshooting Utility
You must run the troubleshooting utility to collect the required logs for troubleshooting the application.
Prerequisites
The user running the utility must belong to the Administrators group.
Procedure
1 Run the trouble shooting utility by running the following command from the command prompt.
cd
Installation_Directory
\vCenter-CB-Tools\troubleshooting\bin
vCenterCB-support.bat
You can also run this utility by selecting Collect Chargeback Logs from the Start > Programs >
VMware > VMware vCenter Chargeback > vCenter Chargeback Tools menu.
2 Provide the folder name and directory path where the generated logs have to be stored when prompted.
VMware, Inc.
133
- EN-000429-00 1
- 2 VMware, Inc 2
- Contents 3
- 4 VMware, Inc 4
- About This Book 5
- 6 VMware, Inc 6
- What Is Chargeback 7
- 8 VMware, Inc 8
- VMware, Inc. 9 9
- 10 VMware, Inc 10
- Hardware Requirements 11
- Software Requirements 12
- Networking Prerequisites 13
- Other Software Prerequisites 14
- Preinstallation Checklist 14
- Install vCenter Chargeback 15
- 16 VMware, Inc 16
- IP Address 17
- Host Name 17
- 18 VMware, Inc 18
- Cluster Installation 19
- 20 VMware, Inc 20
- Installation_Folder 22
- Host_IP_Address 22
- Load-Balancer_Port 22
- Server_Instance_Name 22
- VMware, Inc. 23 23
- Upgrading vCenter Chargeback 25
- Upgrade vCenter Chargeback 26
- 28 VMware, Inc 28
- Data Collector 29
- Download Data Collector 30
- VMware, Inc. 31 31
- 32 VMware, Inc 32
- VMware, Inc. 33 33
- VMware, Inc. 35 35
- Upgrade the Data Collector 36
- Uninstall vCenter Chargeback 37
- 38 VMware, Inc 38
- Activate the Application 39
- Configuring Generic Settings 39
- Edit the SMTP Server Setting 40
- Set Log Level 41
- Managing LDAP Servers 42
- Edit the LDAP Server Setting 43
- Managing vCenter Servers 44
- VMware, Inc. 45 45
- 46 VMware, Inc 46
- VMware, Inc. 47 47
- Managing Data Collectors 48
- View Data Collectors 49
- Enable Data Collector 51
- Disable Data Collector 51
- Delete Data Collector 51
- 52 VMware, Inc 52
- VMware, Inc. 53 53
- 54 VMware, Inc 54
- Manage Report View 55
- 56 VMware, Inc 56
- Managing Attributes 57
- 58 VMware, Inc 58
- Roles, and Permissions 4 59
- 60 VMware, Inc 60
- Managing Roles 61
- Administrator Role 62
- Hierarchy Manager Role 63
- Report Generator Role 63
- No Access Role 64
- Create a Role 65
- Modify a Role 65
- Managing Users 66
- Creating Users 67
- Create a LDAP User 68
- Create a LDAP Group 69
- Modify a User 70
- Delete User 70
- VMware, Inc. 71 71
- 72 VMware, Inc 72
- IP address 73
- 74 VMware, Inc 74
- VMware, Inc 75
- .csv file 76
- Format of the CSV File 77
- View a Chargeback Hierarchy 78
- Add a vCenter Server Entity 79
- 80 VMware, Inc 80
- VMware, Inc. 81 81
- Delete a Chargeback Hierarchy 82
- Assign Attributes 82
- VMware, Inc. 83 83
- Share Virtual Machine Cost 84
- VMware, Inc. 85 85
- 86 VMware, Inc 86
- Chargeback Cost Elements 6 87
- Chargeable Computing Resource 88
- Base Rate 88
- Rate Factor 89
- Fixed Cost 89
- Billing Policy 90
- VMware, Inc. 91 91
- Managing Cost Models 92
- Create a Cost Model 93
- 94 VMware, Inc 94
- Modify a Cost Model 95
- Managing Fixed Costs 96
- Create a Fixed Cost 97
- Modify a Fixed Cost 98
- Delete a Fixed Cost 98
- Managing Cost Templates 99
- Modify a Cost Template 100
- Delete a Cost Template 100
- Managing Billing Policies 101
- Edit a Billing Policy 102
- Delete a Billing Policy 103
- 104 VMware, Inc 104
- VMware, Inc. 105 105
- 106 VMware, Inc 106
- Generating Reports 7 107
- 108 VMware, Inc 108
- Generate a Cost Report 109
- Generate a Usage Report 110
- Chapter 7 Generating Reports 111
- VMware, Inc. 111 111
- 112 VMware, Inc 112
- Scheduling Report Generation 113
- Scheduling Parameters 114
- Schedule Report Generation 115
- Reschedule Report Generation 116
- Remove a Schedule 116
- Email a Scheduled Report 116
- VMware, Inc. 117 117
- Managing Reports 118
- Archive Report 119
- Schedule Report 119
- Email Report 120
- Managing Archived Reports 121
- Email Archived Report 122
- Delete Archived Report 123
- Report Dashboard 124
- VMware, Inc. 125 125
- 126 VMware, Inc 126
- Monitoring System Health 8 127
- 128 VMware, Inc 128
- Administration Utilities 9 129
- Generic Scripts 130
- Space Calculation Scripts 131
- Data Purging Scripts 131
- Troubleshooting Utility 133
- Sessions 134
- Chargeback 134
- LDAP_Port 135
- Database 136
- Information 137
- Displayed 138
- Unable to Add an LDAP Server 139
- VMware, Inc. 141 141
- 142 VMware, Inc 142
- Unable to Email Report 143
- Installation_Directory 144
- VMware, Inc. 145 145
- 146 VMware, Inc 146
- VMware, Inc. 147 147
- 148 VMware, Inc 148
- VMware, Inc. 149 149
- 150 VMware, Inc 150
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