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VMware Technical Support Guide

T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 2

Technical Support Engineer

Your support requests are assigned to a TSE. The TSE is your main contact for providing

technical support and guidance. Their responsibilities include, but are not limited to:

Responding to support requests, primarily via email and telephone

Recreating customer technical environments

Researching, identifying, and resolving a variety of issues

Working with other VMware departments to resolve issues

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